Voyager @ WML Information
Contact Information
The main line: 928-537-8168 (message only). We know that many times in the past there was no response to the messages left on this number. However, we pledge to check the messages daily and we will respond within 36 hours.
New Emergency line: 928-940-0042. Only emergencies are to be reported to that number. Emergencies include system water leaks detected along the roadways, low water pressure, loss of water flow, or if your pipe burst and your shutoff valve is not visible to turn off on your side of our water meter box. DO NOT GO INTO THE METER BOX TO TURN OFF YOUR WATER SUPPLY unless we permit you to do so. Otherwise, we will turn it off so that you do not incur the penalty for breaking our valve should it fail. Please note: a failure to plan on your part DOES NOT CONSTITUTE AN EMERGENCY on our part. People who use the emergency line for other than emergencies risk having their number blocked from receiving future calls.
Email: Office@VoyagerWMLWater.com Email is an effective way to communicate long messages. You can send a question or concern by email and we will respond within 36 hours.
Mogollon Water Management
Report Q1 2024
Compliance Updates:
● System maintained 100% compliance throughout Q1
● As expected all monthly bacteria samples were absent of presence of bacteria
● PFAS Samples Taken by Tetra - Tech
○ No Detections were found
● MAP sampling performed
● ADEQ committed to awarding technical assistance funding to cover the cost of Engineering and ATC/AOC review for chlorine pumps at Bourdon, Strawberry, and Shumway sites
● Lead Copper Sample Plan, Lead Copper Sampling
○ Samples will be taken in June of 2024 for Annual Monitoring
Compliance
● CCR Report
○ 2023 CCR report will be developed in Q2 2024
● ADWR Report
○ 2023 ADWR report will be developed in Q2 2024
System Improvements:
● Apache Well
○ MWM staff was able to bring Apache Well back online. Fine tuning of settings and controls are still being performed at this time.
● Bourdon Well
○ Fencing extended around well site
○ VFD installation was completed by Willis
○ Digital Pressure Transducer installed
○ Production meter replaced
○ Chlorine Pump and storage needs to be installed still. MWM staff are researching options for this site.
● Shumway Well
○ New electrical panel installed required that a new pole be set.
○ Production Meter Installed
● Strawberry Well
○ Strawberry Well is running as designed.
● Juniper Ridge Booster Site
○ Cla-Val for tank level control was rebuilt and reinstalled
Water Conservation Grant Fund
Voyager at WML was awarded $630,328 from the Water Conservation Grant Fund administered by WIFA.
Off Billing Policy
In response to the recent Arizona Corporation Commission (ACC) approved surcharge being added to our water bills several customers have asked about suspending service during the cooler temperature months as they return to warmer climates in the Fall.
Our policy of many years has been according to the ACC rules that allow a utility to recover lost revenue from off billing periods. The February 2000 approved tariffs (the ones we have enjoyed for 23+ years) allow for our charging a reconnect fee of $40 in addition to the months off system times the minimum (currently $46.35 with added surcharge). Our policy is to collect back months minimum billing for up to 12 months plus the $40 reconnect fee when re-establishing service for the customer.
If a customer is off billing for more than 12 months they will begin to realize a savings when they re-establish service after that due to the $40 reconnect fee being less than the current monthly minimum of $46.35.
An example would be having your water service discontinued November 1st and returning to service on May 1st the following year. The bills for December through May (April use) would be suspended for that time. The returning customer would be required to pay the $40 reconnect fee plus $278.10 (6 x $46.35) to re-establish service in May.
While this policy is unpopular, it is necessary to accommodate the annual costs of maintaining a safe and reliable water delivery service to the White Mountain Lake Community.
You can review the ACCC approved tariff schedule by finding the PDF document on the reports page.
Our Assurances
Understandably we have received a lot of questions about the operations of the Voyager water company after the passing of owner and operator, Lem Cook.
We are pleased to have a certified operator of the water system, Blake Anderson, owner of Mogollon Water Management. Blake and his team will be responding to all water delivery and emergency issues as well as conducting regular maintenance of the system.
Marc will continue to manage the office duties and answer any questions regarding account billing and payments.
Electronic or Online Payment Options
On October 30, 2023 we went live with a new billing software that includes online access to accounts and card payments for customers. We are still accepting Checks or Money Orders through the USPS or the drop slot in the door at the office space we rent (but don't occupy to give payment receipts yet) at 1900 Bourdon Street. If you have a bank account there is likely a free service to have your bank send a check through their bill pay system. If bill pay is used please change the account number reference to match the account number in the new system.
New or Changes to Water Service
To obtain an application for new or to change existing water service to your name please use our Contact Form on the home page or email to Office@VoyagerWMLWater.com. Be sure to include your phone contact in the message section so we can fully discuss your need.
Billing is caught up
Thank you for enduring the process needed to get the billing back in line with the standard practice.
With the October 2023 bill we are back on schedule with having bills produced for the previous month of use and sent by the middle of the month. Payments are due on the 5th of the following month as usual also.
LATE CHARGES ACTIVE
Late charges are now active and will be charge to any account that has a previous balance on the account at time of billing on the 12th day of each month. That essentially uses a 7 day grace period but it is related to when we receive the payment. If you are still paying via USPS you may suffer a later charge is the USPS delays delivery of your payment. WE DO NOT USE POSTMARK DATES. Pay early to be sure to avoid the late charges.
Thank you & Future hopes
Thanks go to so many in the community that have offered condolences regarding the loss of my long time friend and employer, Lem Cook.
Many have offered to help in a variety of ways and that is also appreciated.
We have had a great deal of support from the state agencies that oversee public utilities. They assisted us in process of finding a certified operator for the system. Ultimately we expect to have new commanders over all. We know this last statement likely creates more questions than answers. Unfortunately, we do not know at this time what these changes will look like. We will update this page as information becomes available to us so we encourage you to check back here often.
Until then we are open to hearing from you if you want to participate in the water company operations. We are extremely limited in what we can do with the resources we have available at this time. However, we will assemble a list of interested folks to draw from when things change down the road. You can email us at Office@VoyagerWMLWater.com or use the Contact Form to advise us of your particular interest.
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